Robust, highly transactional or global systems must always be available. Loss of traffic or transactions in these IT systems could result in potential loss of revenue, reputation or users. If incidents do occur, their damage is prevented or minimized by a quick recovery with a good and robust and available incident management.
The systems we work with are always important to the customer. Sometimes they are so spread out geographically and/or are used around the clock that uptime must be ensured outside office hours and sometimes 24/7.
To meet these needs, we have now created an organization with which we can offer 24/7/365 availability of application and operational support. From our hubs in Warsaw and Budapest, we now combine competence in development/application with operation/infrastructure.
Application, Operations or Managed Service
We can offer competence that can act at the application level but also appoint and take responsibility for operations and infrastructure. Together, both competences can be combined into responsibility for managed service from us, i.e. where we cover the entire system and its various competence needs of infrastructure and application.
- Application level support, where we join an existing process and organization that manages operations/infrastructure to be able to analyze incidents at the application level when restart scripts and operational skills are not enough. Usually this level is offered for applications we have developed ourselves, but we can also take over competence in and manage other systems.
- Operational and infrastructure support, where we ensure your servers and services are up and running and properly monitored. In the event of critical incidents, we act.
Regardless of whether it is an application, infrastructure or a whole, we offer our competence and service in two different ways:
Always On – we are available all the time, i.e. in front of the screen for both minor and major incidents. Emvico expertise will therefore be at the screen with your system every minute of the year if desired.
Stand-By – we are notified at a certain level of incident outside of office hours and act within an agreed time, down to 5 minutes if desired.
We have extensive experience with processes and organization for "managed services" and similar responsibilities. With our organization with full-time employees in Stockholm, Warsaw and Kiev/Liev and now Budapest, we feel safe discussing a setup 24/7 with all types of companies and system complexities.
Contact us för en dialog om hur vi kan säkra upp ert system utanför kontorstid.